Job Description
Incredibly inventive? Doggedly detirmed? Definitely down-to earth?
Sounds like you might fit in.
As Principal support to the Head of Client Services, this key role within the client services team means you will be involved in all aspects of the agency.
Building client relationships through regular, proactive and value-added communication, whilst driving account strategy, campaign execution, leadership and development.
Key responsibilities
- Working closely with Head of Client Services, whilst actively offering support as needed to Directors
- Being a committed role model for Account Executive to learn and develop from
- Collaborating closely with Head of Operations and other 3rd party partners to ensure the seamless running of projects from start to finish
- Contributing to the ongoing evaluation of agency processes, voicing any suggested improvements
- Assisting with research and presentations for new business as required
Client management
- Taking the lead on your accounts, representing our agency’s culture and values
- Acting as the client’s voice and advocate to ensure client’s needs always come first
- Setting and meeting client expectations, proactively keeping them informed
- Addressing client queries or issues effectively and in a timely manner
- Interpreting client briefs accurately and interrogate where necessary to develop informed creative / studio briefs
- Having a complete understanding of the client’s business and market
- Understanding the role of digital within a broader marketing / business context to ensure clients sees us as a strategic partner, rather than digital supplier
- Identifying and acting on potential opportunities to offer valued advice or support
Digital projects
- Having complete ownership of the smooth delivery of a range of digital campaigns – website creation and management, digital display, digital advertising, social media and email marketing
- Managing work in progress and status reports – internally and externally
- Managing budgets, ensuring work is delivered on time, within budget using our software to inform planning
- Agreeing digital strategies, informed by client’s specific business requirements
- Analysing website and digital campaign effectiveness and success, highlighting any learnings that should be taken forward
Thought leadership
- Actively staying up-to-date with digital / client industry trends and best practices
Key skills
- Excellent verbal and written communication skills, with the ability to deliver clear concise ideas to internal and external stakeholders
- Ability to think both strategically and operationally and present ideas with confidence and gravitas
- Exceptional project management skills, from taking the brief to execution
- Strong client management and relationship building skills
- Ability to work effectively with other team members and colleagues
- Commercially astute
- Be able to see the bigger picture, as well as the finer detail
- Proactive and highly organised, with the ability to multitask
- Able to meet tight deadlines and remain calm under pressure
- In-depth understanding of online marketing tools and social media platforms
Personal attributes
- Passionate about digital
- Positive thinker, with a cooperative can-do attitude
- Ambitious about finding ways to deliver great client service
- Patient and tactful, but willing to persevere
- Analytical and inquisitive
- Reliable, strong team player
- Fearless problem solver
- Self confident, presentable and articulate
- Professional, hard working attitude
- Creative mindset, with a thirst to bring new ideas and approaches
- Honest, open and down-to-earth
Benefits
- Flexible working
- Health care plan
- Increased holiday days every year
- Regular team lunches & night outs
- A birthday duvet day
- The annual agency away day
To apply please send your CV to lucy@tall.agency
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